1. Sutts, Strosberg LLP (Windsor and Toronto) and Branch MacMaster (Vancouver) are counsel in proposed class actions against Ticketmaster, TicketsNow and two other Ticketmaster companies.

2. The actions have been commenced on behalf of all persons in Canada who purchased a ticket from Ticketmaster or Ticketmaster Canada on or after February 9, 2007 and all persons who purchased a ticket from TicketsNow for an event in Ontario, Quebec, Manitoba or Alberta as set out below.

3. The plaintiffs allege that the defendants conspired to breach legislation that regulates the price at which tickets can be sold.

4. The parties reached a settlement concerning the purchase of tickets from TicketsNow on the www.ticketsnow.com website.  The settlement has been approved in all jurisdictions. 

5. If you do not want to participate in the settlement, you must complete and deliver an opt out form before December 27, 2012. Further instructions are provided on the opt out form, which is available here (English) (French).

6. You are entitled to participate in the settlement if you are a person in Canada who purchased a ticket on www.ticketsnow.com:

     -    between  February 19, 2006 and September 25, 2012, for events in Quebec;
     -    between February 9, 2007 and September 25, 2012, for events in Ontario;
     -    between February 17, 2007 and October 31 2009, for events in Alberta; or
     -    between February 17, 2007 and September 25, 2012, for events in Manitoba;

          (individually or collectively, a “Settlement Class Member”)

7. The courts have appointed Garden City Group, Inc. to act as a neutral Settlement Administrator. Based on records provided by the defendants, the Settlement Administrator will determine who is entitled to compensation pursuant to the settlement, calculate his/her eligibility for refunds and make the necessary payments by sending cheques to the mailing address used by each Settlement Class Member in connection with his/her most recent purchase of tickets on www.ticketsnow.com.

8. You do not have to do anything to participate in the settlement. Refund cheques should be mailed to Settlement Class Members between December 29, 2012 and January 25, 2013.  Each Settlement Class Member should receive refunds calculated as $36 per eligible ticket purchased, less court-approved deductions for legal expenses and funding levies, depending on the location of the event. The deductions are expected to be around $8 per ticket.

9. If you moved or want to confirm your address, purchased an eligible ticket but do not receive payment by the end of January 2013, or receive a cheque but believe you purchased more eligible tickets, you should contact the court appointed Settlement Administrator at 877.446.4768 or by email at info@ticketsettlement.com.

10.  A copy of the Settlement Agreement can be accessed here (English) (French). A full copy of the court approved notice can be accessed here (English) (French).

11.    If you receive a cheque, you are encouraged to cash it as soon as possible. Lost or misplaced cheques can be replaced within six months from the mailing date by contacting the Settlement Administrator. All cheques that remain uncashed after 12 months from the mailing dates will be forfeited.

12.     If you would like to speak to someone about the class actions, provide the information requested on the Communication page of this website or call one of the following lawyers:

13. If you would like to know more about how a class action works, click here.